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DO ORDERS HAVE TRRACKING?

Yes, all orders are shipped via USPS and come with tracking. You will receive an email with your tracking information once your order is ready to ship.

DO YOU SHIP TO MY COUNTRY?

We offer international shipping, however there are some countries I am unable to ship to, including all countries within the European Union. If you live outside the US and experience issues with checkout, please contact me so I can assist you.

I LIVE INTERNATIONALLY. WILL I HAVE TO PAY VAT OR TAXES ON MY ORDER?

Unfortunately there is no way for me to check if your order will incur additional fees upon delivery. If such fees occur, I am not responsible for paying them. By ordering from my shop, you understand that you may have to pay extra fees upon delivery.

DO YOU OFFER CANCELLATIONS/RETURNS/REFUNDS?

No, I do not offer refunds, cancellations, or returns. Please double check everything before placing an order. All orders are FINAL once shipped.

I NEED TO CHANGE MY ADDRESS/ I PUT THE WRONG ADDRESS

PLEASE, double check your address before placing your order. Contact me as fast as possible if you need to change your address. If your order has not been shipped yet, I can change your address. If your order has already been shipped, I am unable to make any changes to your address and you will have to contact USPS/your local post office to try and reroute the package. I am not responsible for any loss or damages due to incorrect addresses.

WHEN WILL MY PRE-ORDER ARRIVE?

Check individual product descriptions for an approximate fulfillment time. If you order an in-hand product with a pre-order item, your order will be shipped once the pre-order item is available.

HOW LONG DOES IT TAKE TO SHIP ORDERS?

Orders take an approximate 2-4 days to ship once placed. Typically, I ship orders out on Monday, Wednesday, and Friday. International orders will take longer to arrive than orders placed within the US.

WHAT IS YOUR PIN GRADING POLICY?

All enamel pins on my Main Shop are A-grades unless stated otherwise. If you wish to purchase a B-grade pin, please visit my Etsy Shop as all B-Grade variations are listed there.

WHY DOES YOUR ETSY SHOP HAVE MANY MORE PRODUCTS THAN YOUR MAIN SHOP?

My Etsy Shop features products from my two shop partners, Jennummi and AndySocer, while my Main Shop only features my own products. All items from all artists are packed by SleepyNova and shipped from the same studio.